How Contact center will transform into with advancements in WebRTC?
Call center provides interaction with customer or clients through voice calls either using PSTN lines or VoIP. While contact center offer additional p ...
Aatif Riaz
Open Source Voip Applications in Telecom Industry
Open source software has leading role in emerging of present Information and communication technologies (ICT), Following is list of top rated , mature ...
Top 10 Auto Dialers
In this article, I have tried to put together communications auto dialer, predictive dialer and/or call center applications. Different people call the ...
Open source IVR Designer
Interactive Voice Response or simple IVR refers to the interaction of an automated voice communication system with a caller through telephone or mobil ...
Open source and ICT working together for social justice
The recent phenomenon of Information Communication Technology (ICT) – and in particular Open Source (OS) – as a tool to reach community goals such as ...
Becoming an Internet telephony service provider via the use of asterisk based business solutions
An Internet telephony service provider (ITSP) provides Voice over Internet Protocol (VoIP) and digital telecommunications services to either residenti ...
Becoming an Internet telephony service provider via the use of asterisk based business solutions: a layman’s guide
An Internet telephony service provider (ITSP) provides Voice over Internet Protocol (VoIP) and digital telecommunications services to either residenti ...